Your Rights

A statement of residents’ rights

Everyone who lives at Healey House has the right to be treated with dignity, respect and kindness, and to have a real say in their own care.

Your rights as a resident

  • Your own room Every resident has a single room of their own.

  • A say from the start You, and your family if you wish, will be fully involved in your assessment before you move in.

  • Involvement in your care You and your family will be involved in reviews of your care and kept up to date with your care plan, so that you can make informed decisions.

  • A key worker You will have a named key worker, and your family will be told who they are.

  • Sensitive care You will receive sensitive care at all times, with support to maintain or improve your health and to regain skills wherever possible.

  • A good quality of life You have the right to enjoy life in a relaxed, warm and caring home where your physical, social, emotional and spiritual needs are met.

  • Someone to speak for you If you have no family or friends to represent you, you have the right to friendly, independent support, such as an advocate.

  • The right to complain You can raise a concern or make a complaint at any time, using our complaints procedure, without fear of being treated less favourably.

Find out more

The full list of rights we uphold is set out in our Statement of Purpose. If you would like to raise a concern, please see How to Make a Complaint.

If you have any questions about your rights, please talk to any member of our team, or contact the Registered Manager on 01424 436359 or at homemanager@hrvab.org.uk.

Get in touch