Fees & Contract

Your contract with Healey House

Every resident has a written residential care agreement that sets out their room, their care, the fees and the terms of their stay. These are the main points. Your own agreement will give the full detail.

• Fees From £1,150 per week

• Payment Monthly in advance

• Notice 28 days

Your written agreement

• Clear and in writing You will receive your agreement before you move in, or on the day you arrive, and we will go through it with you and your family.

• Independent advice You are welcome to ask a solicitor, adviser or family member to look at the agreement before you sign it.

• No hidden charges There is no deposit, reservation fee or administration fee.

• Your home You live at Healey House to receive care and accommodation. The agreement is personal to you and is not a tenancy.

Fees and payment

• Self-funded residents Fees start from £1,150 per week and depend on the room and the level of care each person needs.

• Local authority funded Residents whose care is funded by the local authority are charged in line with the current local authority rates.

• How to pay Fees are paid calendar-monthly in advance, by standing order or bank transfer. We send an invoice at least 14 days before each payment is due.

• Extras Your agreement lists what the fee includes. Anything not included is charged at cost, and we will always tell you the price in advance.

• Late payment If a payment is more than 28 days overdue we may charge interest at 4% a year above the Bank of England base rate. We will always write to you and talk it through first.

Reviewing the fees

• Once a year We review our fees once a year, with any change taking effect on 1 January.

• Advance notice We give at least 28 days’ written notice of any increase, with the new fee and the reasons for it. Increases are reasonable and reflect genuine changes in the cost of running the home.

• If your needs change We will only propose a change at another time if your care needs change significantly, and only after discussing it with you. Any such change must be agreed by you in writing.

• Your choice If you do not accept a new fee, you may give notice, and your existing fee will apply during the notice period.

Your care

• Your care plan Your care plan is written with you, reflects your choices and is reviewed with you every month, and whenever your needs change. You may see your care plan and records at any time.

• Health care Healey House provides personal care, not nursing care. Nursing is provided by community nurses and other NHS services, and we liaise with your GP and community services on your behalf.

Time away from the home

If you are away for a while, for example in hospital or on holiday, your room is kept for you and the full fee remains payable for the first 28 days. If the absence continues beyond 28 days, we will discuss the position with you and your family. Your room will never be let to anyone else while your fee is being paid.

Ending the agreement

• If you decide to leave You can end the agreement at any time by giving us 28 days’ written notice. The fee is payable to the end of the notice period, or until your room is cleared and re-let, if that is sooner.

• If we need to end it We can give 28 days’ written notice, with our reasons, only in limited circumstances: if your needs can no longer be met safely at Healey House, if fees remain unpaid after a written reminder and no arrangement has been agreed, if behaviour continues to put others at serious risk after support has been offered, or if the home has to close.

• Working with you first If your needs change, we will talk to you and your family as soon as possible and work with you, Adult Social Care and health professionals to find the right alternative, before any notice is given.

• In an emergency Shorter notice is only given in exceptional circumstances, where there is an immediate and serious risk that cannot be managed in any other way. Even then, you will not be asked to leave until suitable arrangements are in place.

If a resident dies

Fees stop at the end of the third day after the date of death. If belongings remain in the room after that, a daily room charge may apply for up to seven further days while the family makes arrangements, and we will never charge for any delay on our part. Any fees paid in advance are refunded to the estate within 28 days of the room being cleared.

If you have any questions about fees or the agreement, please call us on 01424 436359 or email homemanager@hrvab.org.uk. We are always happy to talk it through.

See Rooms & Fees