Care & Support
Care that fits the person, not the routine
Personal, unhurried care from a team who get to know each resident as an individual.
24/7 care team on site
3 home-cooked meals a day
Any time visiting, no need to book
Since 1921 sight loss expertise
Our care
Personal care Help with washing, bathing, dressing and grooming, given with dignity and at times that suit you. Your care plan is shaped with you and your family and reviewed regularly.
Health and medication We work closely with High Glades Medical Centre, whose team visits the home regularly, and with district nurses and specialist services. Medication is given by trained staff, and residents who wish to manage their own can do so where it is safe. We also have a dedicated emergency line for urgent medical support.
Sight loss support Backed by HRVAB’s expertise, we pay close attention to lighting, contrast and signage around the home. Our team is trained in sighted guiding and communication, and care plans reflect how sight loss affects daily life. We also support residents with hearing loss.
Meals Three freshly prepared meals a day, cooked on site, with a choice of menu. Our cook will chat with you about your likes and dislikes, and special, cultural and modified-texture diets are catered for. Drinks and snacks are available at any time.
Daily activities Something to enjoy every day, planned around residents’ own interests and preferences, both in the home and at the Taplin Centre, HRVAB’s day club next door. See what we have been up to on our Facebook page.
Meditation and wellbeing Regular guided meditation sessions with a volunteer meditation teacher help residents relax, breathe and feel calm. We offer the same sessions to our team, because a calm, well-supported team gives the best care.
End-of-life care We work with palliative care and hospice teams so that residents can, where it is their wish and it is safe to do so, remain in the place they call home.
Everyday services
Call bell Every room has a call bell within reach of the bed, and we will show you how it works when you arrive.
Television and telephone Every room has a television, and a private telephone line can be arranged on request.
Newspapers and magazines Your favourite titles can be ordered and delivered daily. Residents pay for these.
Mail Post is delivered Monday to Saturday and handed out each morning. Your carer will post letters for you.
Chiropody A chiropodist visits the home, with appointments in the Taplin Centre or in your room.
Transport HRVAB volunteer drivers can take residents to and from appointments, and minibuses are used for organised outings. Hospital transport is usually arranged through the NHS, and private taxis are paid for by the resident.
Family and friends Visitors are welcome at any time and are very welcome to join residents for a meal. Please give the kitchen some notice; a small donation is appreciated.
It starts with an assessment
Every admission is based on an assessment. Before anyone moves in, we meet them, and their family where they wish, to understand their needs and preferences and to make sure Healey House is the right place for them.
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Medical
You will be allocated a GP if your present doctor cannot look after you when at Healey House.
For more information please see contact us for a copy of our Home Brochure.
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Key Care System
Assistance with your basic needs (such as washing & dressing) can be arranged by our social care staff. You can choose when and how many times you wish to bathe and assistance can be provided.
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Call Bell System
These are installed in all rooms and on admission you will be shown how to use them.
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Meals
On arrival, our cook will come and chat with you to find out your likes and dislikes. We aim to please!
Breakfast - choose from a range of cereals, cooked items, toast or bread & butter.
Lunch - A set menu providing 2 choices.
Evening meal - A light set meal.
If it is not to your taste, the cook will prepare something else for you. Drinks & snacks are available at any time.
Residents can invite family & friends - you must give the cook adequate notice, and a small donation would be much appreciated.
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Visiting
Visitors are welcome at any time, with no need to book.
Please sign in when you arrive. You are very welcome to join your relative for a meal.
Feel free to use the lounges, dining room and patio. Please let a carer know when you are leaving the building.
Dogs must not be allowed to roam freely under any circumstances and should be strictly controlled.
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Transport
HRVAB has voluntary car drivers which can be arranged to collect and return individuals from special appointments. Normal hospital visiting should be arranged through the ambulance service.
Minibuses are available for organised outings.
Private care hire and taxis must be paid for by the Resident.
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Reading material
Newspapers, magazines and library books are available or can be ordered on your behalf and delivered every day. Residents are responsible for payment.
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Mail
Mail is delivered Monday - Saturday and is handed out each morning. If you have a letter to post, please hand it to your carer.
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Telephone
If you wish to have a private landline phone connected to your room, please speak to the home manager who will discuss your requirements.
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Chiropody
Our private Chiropodist visits every 6 weeks/3 months depending on need. The NHS Chiropodist visits every 3 months. The will usually set up in The Taplin Centre (adjoined to Healey House and run by HRVAB) but can visit in your room if required.
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Counselling
In collaboration with HRVAB, we hope to soon be able to offer free counselling to our clients and their immediate family.
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Hairdressing
The Taplin Centre (adjoined to Healey House and run by HRVAB) has a hair salon - ‘The Hairport’. Accounts are to be paid directly to the hairdresser or we can pay it on your behalf.
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Television
Televisions are available to have in your room. We have televisions in the lounge areas for Residents’ general use. Residents may bring their own if they wish to do so.