Statement of Purpose

How Healey House is registered, organised and run

Our Statement of Purpose sets out who we are, what we do, who we care for and how we are held to account. It is prepared under Regulation 12 and Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

  • Provider HRVAB, Registered Charity 1102016

  • CQC Location ID 1-119653580

  • Last updated October 2026

This statement is reviewed at least once a year, and whenever there is a significant change to the service. The current version is held by the Care Quality Commission (CQC), by HRVAB and at Healey House, where residents, families and staff can ask to see it at any time.

  • Provider Hastings and Rother Voluntary Association for the Blind (HRVAB)

  • Registered Manager Ms Daniela Sibisan

  • Nominated Individual Mr Paul Anthony Deigan

  • Regulated activity Accommodation for persons who require nursing or personal care

  • Registered places 25, for men and women aged 18 and over

  • Specialism Sensory impairment, alongside care for older and younger adults

About the provider

Healey House is run by Hastings and Rother Voluntary Association for the Blind (HRVAB), a registered charity founded in 1921 to support people who are blind or partially sighted in Hastings and Rother.

Provider details

  • Full legal name Hastings and Rother Voluntary Association for the Blind

  • Trading name HRVAB

  • Registered charity number 1102016

  • Company number 03636957

  • Founded 1921, celebrating its centenary in 2021

  • CQC Provider ID 1-101614346

Leadership

HRVAB is governed by a Board of Trustees and led day to day by its Chief Executive.

  • Chairman of Trustees Mr Andrew Hollis

  • Treasurer Mr Terry Novis

  • Chief Executive Mr Andrew Patmore

  • Nominated Individual Mr Paul Anthony Deigan

The Nominated Individual is responsible on behalf of the provider for supervising the management of the regulated activity at Healey House, and is the main point of contact with CQC on matters of regulatory significance.

Our charitable mission

HRVAB supports people in Hastings and Rother who are blind or partially sighted. Healey House is the charity’s residential care home. Although our history and expertise lie in sight loss, we welcome adults with a wide range of care needs, many of whom have no sight loss at all.

Aims and objectives

Our aim is to provide a high standard of residential care in a safe, comfortable and homely setting, where each resident is supported to live as full a life as possible. We provide accommodation, personal care and support with daily living to adults aged 18 and over, with particular attention to the needs of people living with sight loss or other sensory impairment.

Our objectives

  • To deliver person-centred care shaped by what each resident wants, needs and values

  • To protect and promote each resident’s dignity, privacy, independence and choice

  • To support residents to do as much as they can for themselves, helping only where it is wanted or needed

  • To create a home that residents feel is truly theirs, with warmth, familiarity and their own belongings around them

  • To provide specialist support for residents with sensory impairment, drawing on HRVAB’s expertise

  • To support residents’ physical, mental, emotional and spiritual wellbeing

  • To keep residents safe from abuse, neglect, harm and improper treatment

  • To recruit, train, support and keep a team that is skilled, compassionate and well led

  • To work in partnership with families, advocates, GPs, hospitals, the local authority and the NHS

  • To listen to residents, families and staff, and to keep learning and improving

  • To meet every regulatory requirement, and to treat those requirements as the minimum, not the goal

Our values

Residents come first. Five values shape how we work every day.

  • Dignity Every resident is treated with respect, and their preferences, beliefs, history and identity are honoured.

  • Compassion We care with kindness, warmth and patience. Care is not just a task; it is a relationship.

  • Independence We support residents to do what they can for themselves, for as long as they can.

  • Honesty We are open with residents, families, staff, partners and regulators about what we do well and what we are working to improve.

  • Partnership We work alongside residents, families and professionals. No one delivers good care alone.

Registered service details

Address and contact

Registered Manager

The Registered Manager is responsible for the day-to-day running of the home and is accountable to the provider and to CQC for the quality and safety of the care we provide.

  • Registered Manager Ms Daniela Sibisan

  • Registered with CQC June 2026, for this location

  • Qualifications Level 4 Diploma in Adult Care; BA in Business and Management

  • Reports to The Nominated Individual and the Chief Executive of HRVAB

Regulated activity

Healey House is registered for one regulated activity: accommodation for persons who require nursing or personal care. We provide personal care, accommodation and support with daily living. We do not provide nursing care; residents who need nursing support receive it from NHS community and district nursing teams.

Service user bands

  • Older people (aged 65 and over)

  • Younger adults (aged 18 to 64)

  • Sensory impairment

Most of our residents are older adults. Our sensory impairment specialism reflects HRVAB’s charitable mission and our experience of supporting people with sight loss, hearing loss or both.

Capacity

  • Registered places 25

  • Minimum age 18

  • Residents Men and women

  • Rooms Single rooms

Services we provide

Personal care and support

  • Help with washing, bathing, showering, dressing and grooming, given with privacy and dignity

  • Discreet, dignified support with continence care

  • Help with eating and drinking, including modified-texture diets following Speech and Language Therapy advice

  • Support with mobility and transfers, with moving and handling carried out safely and respectfully

  • Skin and pressure-area care, including repositioning and pressure-relieving equipment where needed

  • Foot, oral, eye and hearing aid care, with referral to specialists where needed

Health and clinical support

  • Medication given by trained staff, with self-administration supported where it is safe and the resident wishes

  • Close working with the resident’s GP, usually High Glades Medical Centre, and with district nurses and specialist services

  • Support during illness, hospital admissions and discharges

  • End-of-life and palliative care with palliative care and hospice teams, so that residents can remain at home where this is their wish and it is safe

  • Support for residents who need oxygen therapy, in partnership with the NHS oxygen supplier

Specialist sensory impairment support

  • An environment adapted for people with sight loss, with attention to lighting, contrast, signage and tactile cues

  • Care plans that reflect how sensory impairment affects daily life, communication, mobility and wellbeing

  • Staff training in supporting people with sight and hearing loss, including communication and sighted guiding

  • Links with HRVAB’s wider services, including the Taplin Centre day club

Daily life

  • A single room that residents are encouraged to make their own with belongings, photographs and small furniture

  • Three freshly prepared meals a day with a choice of menu, plus drinks and snacks at any time; special, cultural, religious and modified-texture diets are catered for

  • Activities every day, planned around residents’ interests, in the home and at the Taplin Centre

  • A lounge, a quiet area and a garden

  • Open visiting: family and friends are welcome at any time

  • Support to keep up religious, spiritual and cultural practices, including visits from clergy of any faith

  • Support with outings, family events and trips out

Emotional, mental and spiritual wellbeing

  • Time to talk, to listen and simply to be with residents, not only to complete tasks

  • Recognition that mental health matters, with low mood, anxiety, grief and adjustment taken seriously

  • Regular guided meditation sessions with a volunteer meditation teacher

  • Bereavement support for residents, and for residents and staff when a fellow resident dies

Who we care for

Healey House is a home for adults whose main need is residential care: personal care and support with daily living, with staff on hand 24 hours a day. We often support residents living with:

  • Sight loss, including people registered as sight impaired or severely sight impaired

  • Hearing loss

  • Frailty and reduced mobility in older age

  • Long-term conditions such as arthritis, heart and breathing conditions, diabetes and Parkinson’s disease

  • Mild to moderate memory problems, including dementia

  • Recovery after a stay in hospital

  • End-of-life and palliative care needs

Every admission is based on a pre-admission assessment, so that we can be confident Healey House is the right place for each person.

Admission and leaving

Before moving in

Anyone thinking of moving in, and their family, is warmly invited to visit, meet the team, see the rooms and ask questions. The Registered Manager or a senior member of staff then carries out a pre-admission assessment with the person, their family and, where relevant, their funding authority. When a move is agreed, we provide a written contract setting out the accommodation, fees, services and responsibilities on both sides.

Settling in

Moving into a care home is a big change. During the first weeks the team gets to know each new resident, and their care plan is shaped together with them and their family.

Leaving Healey House

A resident may leave to return home, to move to a nursing home or hospice, after a hospital stay, or at the end of their life. Whatever the reason, we support the resident, their family and any new care setting through the change. When a resident dies in our care, we support their family with kindness, practical help and time, and care for the person with the same dignity and respect we would show our own family.

Staffing

Staffing levels

  • Day shift 1 senior carer and 3 care staff

  • Night shift 1 senior carer and 2 care staff

  • Wider team Registered Manager, maintenance, catering, domestic and administrative staff

Staffing levels are reviewed regularly against residents’ needs. When needed, we use established agency partners who know the home to cover sickness, leave or short-term gaps.

Safer recruitment

Every member of staff is recruited in line with CQC Regulation 19 and safer recruitment practice, including:

  • An enhanced Disclosure and Barring Service (DBS) check, including the adults’ barred list

  • Two satisfactory references, one from the most recent employer

  • Right to work in the UK and identity checks

  • A health declaration

  • Checks of qualifications and professional registration where relevant

Training and development

New staff complete a structured induction, including the Care Certificate for those new to care. Mandatory training covers:

  • Safeguarding adults, the Mental Capacity Act and Deprivation of Liberty Safeguards

  • Moving and handling

  • Fire safety and evacuation

  • Infection prevention and control

  • Medication, for staff who give medication

  • First aid and basic life support

  • Equality, diversity and inclusion

  • Communication, dignity and dementia awareness

  • Sensory impairment awareness, drawing on HRVAB’s expertise

We support ongoing development through supervision, appraisal and further qualifications, including the Level 2, 3 and 5 Diplomas in Adult Care.

Resident involvement

The people who live at Healey House are the best judges of how we are doing. We listen through:

  • Everyday conversation Staff talk with residents every day about how they are and what they would like.

  • Care plan reviews Each care plan is reviewed with the resident and, if they wish, their family.

  • Residents’ meetings Regular opportunities to talk together about life in the home.

  • Surveys and feedback Regular invitations to share views.

  • Complaints A clear, accessible process that we welcome rather than fear.

  • Independent advocacy Support to access an independent advocate where this would help.

We value the views of families and friends just as much, and act on what they tell us.

Fees and funding

We welcome residents who fund their own care and residents whose care is funded by East Sussex County Council, other local authorities or the NHS.

  • Self-funded residents From £1,150 per week, reviewed each year with reasonable notice of any change

  • Local authority funded At the rate agreed with the commissioning authority; any third-party top-up is agreed openly with the family before admission

  • NHS Continuing Healthcare Where the NHS assesses that a resident’s main need is a health need, we work with NHS Sussex and the family to arrange funding

The fee includes accommodation, personal care, all meals, drinks and snacks, utilities, laundry, and activities in the home and at the Taplin Centre. Extras such as chiropody, newspapers and magazines, personal toiletries and private taxis are set out in the contract.

Complaints

We welcome feedback and complaints, and no one is ever treated less favourably for raising a concern. You can speak to any member of staff or the Registered Manager, write to the Registered Manager at Healey House, 3 Upper Maze Hill, St Leonards-on-Sea TN38 0LQ, email homemanager@hrvab.org.uk or call 01424 436359.

We acknowledge complaints promptly, look into them properly and reply in writing. If we have got something wrong, we will say so, apologise and put it right. If you are not satisfied with our response, you can contact:

  • HRVAB The provider, through the Chief Executive.

  • Local Government and Social Care Ombudsman 0300 061 0614, www.lgo.org.uk, for care funded by the council or privately.

  • Care Quality Commission 03000 616161, www.cqc.org.uk. CQC does not investigate individual complaints, but uses what people tell it to inform its inspections.

  • East Sussex Health and Social Care Connect 0345 60 80 191, for safeguarding concerns.

Our full complaints procedure is on the How to Make a Complaint page.

Policies and procedures

The home works within a full set of policies that support the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and other legal requirements. They include:

  • Safeguarding Adults, in line with the Pan-Sussex multi-agency procedures

  • Mental Capacity Act and Deprivation of Liberty Safeguards

  • Medicines management, including controlled drugs

  • Infection prevention and control

  • Health and safety, fire safety and personal emergency evacuation plans

  • Moving and handling

  • Whistleblowing, complaints and duty of candour

  • Equality, diversity and inclusion; dignity and respect; person-centred care

  • End of life care

  • Data protection (UK GDPR)

  • Recruitment, pre-employment checks and mandatory training

  • Business continuity

Policies are reviewed regularly. Residents, families and visitors may ask to see any policy that is not confidential.

Residents’ rights

Living at Healey House does not reduce anyone’s rights. We uphold every resident’s right to:

  • Dignity and respect in every aspect of their care

  • Privacy of their person, belongings, correspondence and relationships

  • Make their own choices about how they live their day

  • Make their own decisions where they have capacity to do so, including decisions others may think unwise

  • Keep up relationships with family, friends and the wider community

  • Practise their faith, or no faith, as they choose

  • Information about their care, health, medication and the home

  • Take part in decisions about their care

  • Complain without fear of being treated less favourably

  • Independent advocacy where it would help

  • Be safe from abuse, neglect, harm or improper treatment

  • Equal treatment, with every protected characteristic under the Equality Act 2010 respected

Read more on our Statement of Resident Rights page.

Regulatory framework

Healey House is regulated by the Care Quality Commission and works within:

  • The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

  • The Care Act 2014

  • The Mental Capacity Act 2005

  • The Equality Act 2010 and the Human Rights Act 1998

  • The Health and Safety at Work etc. Act 1974 and the Regulatory Reform (Fire Safety) Order 2005

  • UK GDPR and the Data Protection Act 2018

  • The Charities Act 2011

We also follow the Pan-Sussex Adult Safeguarding procedures, NICE guidance, UK Health Security Agency infection prevention and control guidance and the Skills for Care framework.

Review of this statement

This statement is reviewed at least once a year and whenever there is a significant change, such as a change of Registered Manager, provider arrangements, regulated activity, service user bands or number of places. Updated versions are sent to CQC promptly.

Above all, this statement exists for the people it serves: the residents of Healey House and the families who trust us with the care of someone they love. Our promise to them is simple: care that they, and we, can be proud of.

Healey House, run by HRVAB, Registered Charity 1102016